What We Lost When We Sent the Work Away
When we sent manufacturing to China, India and the Philippines, we divested from the opportunity to learn, iterate, fail and improve. We eliminated critical feedback loops, a requisite for capturing and documenting procedural knowledge. We dissolved communities of practice that essential sources for process knowledge. And crucially, thanks to gapping holes in the end-to-end process knowledge fabric, we stopped investing in the knowledge infrastructure required to capture and maintain our understanding of how complex systems actually work.
Exquisitely cohesive analysis. I need to reread. Your insight is amazing on this area of technology sharing (?). I’ve quickly become a fan❣️Jessica ❣️💖
I also wrote some articles on such topics some 10-20 years ago but they were deleted from the same site I mentioned earlier. Not so smartly articulated with knowledge management however, only from an economic point of view.
I also remember there has been a great fashion of « reengineering » in the 90’s and the surge of "The New Economy" in the USA too.
Concerning the difference between processes and procedures, there used to be a kind of hierarchy between the 2, « processes representing chains of operations which trasform an input from a provider into an output to a client », for example a « billing process », and a procedure being for example « handling a particular type of instruction », so more formalized and encoded as you underline it.
Thank you, Marc! The hierarchy you describe is very much like the differences between process and procedure. With ontologies, I consider procedure the defined classes and instance data which translates exactly as you describe.
Exquisitely cohesive analysis. I need to reread. Your insight is amazing on this area of technology sharing (?). I’ve quickly become a fan❣️Jessica ❣️💖
Thank you 💕. So kind !
And then came « bullshit jobs » :)
Really great essay !
I also wrote some articles on such topics some 10-20 years ago but they were deleted from the same site I mentioned earlier. Not so smartly articulated with knowledge management however, only from an economic point of view.
I also remember there has been a great fashion of « reengineering » in the 90’s and the surge of "The New Economy" in the USA too.
Concerning the difference between processes and procedures, there used to be a kind of hierarchy between the 2, « processes representing chains of operations which trasform an input from a provider into an output to a client », for example a « billing process », and a procedure being for example « handling a particular type of instruction », so more formalized and encoded as you underline it.
Thank you, Marc! The hierarchy you describe is very much like the differences between process and procedure. With ontologies, I consider procedure the defined classes and instance data which translates exactly as you describe.
Fantastic gift to your subscribers. Thank you Jessica. Your voice is resonating and greatly appreciated. From a devoted advocate. Cheers!
Thank you, Michael! This means a lot:))
Bravo! This is critical analysis by a highly relevant SME on a foundational tech topic, thank you!
PS- sounds like one of, if not the largest (unintended) technology transfers in world history.